1. Definitions and Interpretation
“Cookie” means a small file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site;
“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”);
“personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by GDPR; and
“We/Us/Our” means Chancerygate, a limited company registered in England under company number 03699100, whose registered address and and main trading address is 12A Upper Berkeley Street, London W1H 7QE 2. Information About Us
2. Information About Us
2.1 Our Site is operated by Chancerygate, a limited company registered in England under company number 03699100, whose registered address is Chancerygate, 12A Upper Berkeley Street, London, W1H 7QE and whose main trading address is Chancerygate, 12A Upper Berkeley Street, London, W1H 7QE
2.2 Our VAT number is 123 32 89 34.
3.2 By using Our Site, you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than us. Third party Cookies are used on Our Site by, for example, providers of external services like web traffic analysis services. We have no control over these cookies.
3.3 All Cookies used by and on Our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:
3.3.1 Strictly Necessary Cookies
A Cookie falls into this category if it is essential to the operation of Our Site, supporting functions such as logging in, your shopping basket, and payment transactions.
3.3.2 Analytics Cookies
It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve Our Site and your experience of it.
3.3.3 Functionality Cookies
Functionality Cookies enable Us to provide additional functions to you on Our Site such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.
3.3.4 Targeting Cookies
It is important for Us to know when and how often you visit Our Site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests. Some information gathered by targeting Cookies may also be shared with third parties.
3.3.5 Third Party Cookies
Third party Cookies are not placed by Us; instead, they are placed by third parties that provide services to Us and/or to you. Third party Cookies may be used by advertising services to serve up tailored advertising to you on Our Site, or by third parties providing analytics services to Us (these Cookies will work in the same way as analytics Cookies described above).
3.3.6 Persistent Cookies
Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.
3.3.7 Session Cookies
Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.
3.4 Cookies on Our Site are not permanent and will expire in accordance with the table below.
3.6 For more specific details of the Cookies that We use, please refer to the table below.
4. What Cookies Does Our Site Use?
4.1 The following Cookies may be placed on your computer or device:
Cookie Name: DYNSRV
Cookie Type: Strictly necessary cookie
Description: This cookie is added by our load balancer to track which web server to send the visitor to. Its purpose is to improve the performance of the website.
Expiry/Lifetime: Current session
Cookie Name: _GA (and possible derivatives of)
Cookie Type: Analytical/performance cookie
Description: Collects statistical information about how you use the site so that we can improve the site.
Expiry / Lifetime: Current session + 24hrs typically
4.2 Our Site uses analytics services. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better
and more useful experience for you.
4.3 The analytics service(s) used by Our Site use(s) analytics Cookies to gather the required information.
5. Consent and Control
5.1 You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
5.2 The links below provide instructions on how to control Cookies in all mainstream browsers:
5.2.1 Google Chrome: https://support.google.com/chrome/answer/95647?hl=en- GB
5.2.2 Microsoft Internet Explorer: https://support.microsoft.com/en-us/kb/278835
5.2.3 Microsoft Edge: https://support.microsoft.com/en-gb/products/microsoft- edge (Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)
5.2.4 Safari (macOS): https://support.apple.com/kb/PH21411?viewlocale=en_GB&locale=en_G
5.2.5 Safari (iOS): https://support.apple.com/en-gb/HT201265
5.2.6 Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable- Cookies-website-preferences
5.2.7 Android: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3D Android&hl=en (Please refer to your device’s documentation for manufacturers’ own browsers).
7. Further Information
Who WE are
Your personal data i.e. any information which identifies you, or which can be identified as relating to you personally, will be collected and used by Chancerygate Limited, a company registered in England and Wales with company number 03699100 and having registered address at 12a Upper Berkeley Street, London W1H 7QE.
Chancerygate is made up of different legal entities (“Group”). This policy is issued on behalf of all companies in the Group so when we mention “we”, “us” or “our” in this policy, we are referring to the relevant company in the Group responsible for processing your data (as data controller).
We have appointed a data protection officer (“DPO”) who is responsible for overseeing questions relating to this policy. If you have any questions please contact the DPO using the details below.
The Data we collect from you
Information you give us
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which may include information from the following groups of information:
Identity Data includes first name, last name, username or similar identifier, title.
Contact Data includes billing address, delivery address, email address and telephone numbers.
Financial Data includes bank account and payment card details.
Transaction Data includes details about payments to and from you.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Profile Data includes your interests, preferences, feedback and survey responses.
Usage Data includes information about how you use our site.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
When you subscribe to our newsletter or click through to our social media pages, we may collect personal details about you.
Data we collect automatically
Device Identifiers (the internet protocol address used to connect your device to the internet, your log-in information, browser type and version, regional settings, operating system and platform);
Data about your use of our Site (the full Uniform Resource Locators (URL), clickstream to, through and from our Website (including date and time), time spent on certain pages, interaction data (such as scrolling, clicks, and mouse-overs); and
Data about your response to our email communications, including interactions with us.
How We Use Your Personal Data
We only ever use your personal data with your consent, or where it is necessary in order to: enter into, or perform, a contract with you; comply with a legal duty; protect your vital interests; remember your preferences e.g. if you ask not to receive marketing material, we’ll keep a record of this, or for our own (or a third party’s) legitimate interests, provided your rights do not override these.
In any event, we will only use your personal data for the purposes for which it was collected, or purposes which are very similar.
You can withdraw your consent at any time.
From time to time, we may wish to send you information about what Chancerygate is doing, new properties we are developing, or other information which may be of interest to you. Where you have purchased services from us, we may send you messages about other, similar goods and services, which we think you may like.
If you decide that you wish to stop hearing from us, or change how we contact you, you can do so in any of the following ways:
clicking the appropriate link at the bottom of our e-mails;
contacting us at: firstname.lastname@example.org
writing to us using the details below.
How We Protect Your Personal Data
Technical and Organisational Measures
We employ a variety of physical and technical measures to keep your personal data safe and to prevent unauthorised access to, use or disclosure of it. Electronic data and databases are stored on secure computer systems and we control who has access to them (using both physical and electronic means).
Despite the above, we cannot absolutely guarantee the security of the internet or external networks and any online communications (e.g. information provided by email or through our Site are at your own risk).
Where we provide you with a username and password in order to access restricted parts of our Site, you are fully responsible for access to your account. You undertake not to allow unauthorised third parties to use your account for any reason whatsoever. You undertake to contact us as soon as possible should you suspect that an unauthorised person has gained access to your account. We shall not be held liable for any misuse of your account and any resulting consequences for you, your organisation, or any third party.
Who can access you Personal Data
We may need to share your personal data with:
other entities in the Group;
service providers (acting as processors) who provide IT and system administration services;
professional advisers including lawyers, bankers, auditors and insurers who provide services to the Group;
HM Revenue & Customs and other regulators and authorities
We will not communicate, sell or transfer your personal data to third parties without obtaining your prior written consent, except where we are required to do so by law.
If you have opted-in to receiving marketing messages from us, we may contact you with information about services offered by our partners, but these communications will always come from us and are usually incorporated into our own marketing materials (e.g. advertisements in newsletters).
Storage of Personal Data
Where it is stored
We only store data within the European Economic Area (EEA). If our trusted service providers transfer any of it outside of the EEA we will take steps to make sure adequate levels of privacy protection, in line with UK Data Protection legislation, are in place.
How long it is stored for
We continually review the personal data we hold and only keep personal data for as long as necessary to fulfil the purposes we collected it for, including the purposes of satisfying any legal, accounting or reporting requirements.
We want to ensure you remain in control of your personal data. Part of this is making sure you understand your legal rights, which are as follows:
the right to confirmation as to whether or not we have your personal data and, if we do, to obtain a copy of it (this is known as a subject access request) within one month of our receiving your request;
the right to have your data erased (though this will not apply where it is necessary for us to continue to use the data for a lawful reason);
the right to have inaccurate data rectified;
the right to object to your data being used for marketing or profiling; and
where technically feasible, you have the right to see any personal data you have provided to us, which we process, automatically on the basis of your consent or the performance of a contract. This information will be provided in a common electronic format.
If you would like further information on your rights or wish to exercise any of them, please email email@example.com or write to us at:
FAO The DPO
12A Upper Berkeley Street
London W1H 7QE
Please keep in mind that there are exceptions to the rights above and, though we will always try to respond to your satisfaction, there may be situations where we are unable to do so. If you are not happy with our response, or you believe that your data protection or privacy rights have been infringed, you should contact the UK Information Commissioner’s Office, which oversees data protection compliance in the UK. Details of how to do this can be found at www.ico.org.uk
We may make changes to this policy from time to time. Please check our site regularly to see any updates or changes