A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
You can find more information about the individual cookies we use and the purposes for which we use them below:
Cookie Name: DYNSRV
Cookie Type: Strictly necessary cookie
Expiry/Lifetime: Current session
Description: This cookie is added by our load balancer to track which web server to send the visitor to. Its purpose is to improve the performance of the website.
Cookie Name: _GA (and possible derivatives of)
Cookie Type: Analytical/performance cookie
Expiry / Lifetime: Current session + 24hrs typically
Description: Collects statistical information about how you use the site so that we can improve the site. Read more about this.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
Who WE are
Your personal data i.e. any information which identifies you, or which can be identified as relating to you personally, will be collected and used by Chancerygate Limited, a company registered in England and Wales with company number 03699100 and having registered address at 12a Upper Berkeley Street, London W1H 7QE.
Chancerygate is made up of different legal entities (“Group”). This policy is issued on behalf of all companies in the Group so when we mention “we”, “us” or “our” in this policy, we are referring to the relevant company in the Group responsible for processing your data (as data controller).
We have appointed a data protection officer (“DPO”) who is responsible for overseeing questions relating to this policy. If you have any questions please contact the DPO using the details below.
The Data we collect from you
Information you give us
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which may include information from the following groups of information:
When you subscribe to our newsletter or click through to our social media pages, we may collect personal details about you.
Data we collect automatically
Device Identifiers (the internet protocol address used to connect your device to the internet, your log-in information, browser type and version, regional settings, operating system and platform);
Data about your use of our Site (the full Uniform Resource Locators (URL), clickstream to, through and from our Website (including date and time), time spent on certain pages, interaction data (such as scrolling, clicks, and mouse-overs); and
Data about your response to our email communications, including interactions with us.
How We Use Your Personal Data
We only ever use your personal data with your consent, or where it is necessary in order to: enter into, or perform, a contract with you; comply with a legal duty; protect your vital interests; remember your preferences e.g. if you ask not to receive marketing material, we’ll keep a record of this, or for our own (or a third party’s) legitimate interests, provided your rights do not override these.
In any event, we will only use your personal data for the purposes for which it was collected, or purposes which are very similar.
You can withdraw your consent at any time.
From time to time, we may wish to send you information about what Chancerygate is doing, new properties we are developing, or other information which may be of interest to you. Where you have purchased services from us, we may send you messages about other, similar goods and services, which we think you may like.
If you decide that you wish to stop hearing from us, or change how we contact you, you can do so in any of the following ways:
clicking the appropriate link at the bottom of our e-mails;
contacting us at: firstname.lastname@example.org
writing to us using the details below.
How We Protect Your Personal Data
Technical and Organisational Measures
We employ a variety of physical and technical measures to keep your personal data safe and to prevent unauthorised access to, use or disclosure of it. Electronic data and databases are stored on secure computer systems and we control who has access to them (using both physical and electronic means).
Despite the above, we cannot absolutely guarantee the security of the internet or external networks and any online communications (e.g. information provided by email or through our Site are at your own risk).
Where we provide you with a username and password in order to access restricted parts of our Site, you are fully responsible for access to your account. You undertake not to allow unauthorised third parties to use your account for any reason whatsoever. You undertake to contact us as soon as possible should you suspect that an unauthorised person has gained access to your account. We shall not be held liable for any misuse of your account and any resulting consequences for you, your organisation, or any third party.
Who can access you Personal Data
We may need to share your personal data with:
other entities in the Group;
service providers (acting as processors) who provide IT and system administration services;
professional advisers including lawyers, bankers, auditors and insurers who provide services to the Group;
HM Revenue & Customs and other regulators and authorities
We will not communicate, sell or transfer your personal data to third parties without obtaining your prior written consent, except where we are required to do so by law.
If you have opted-in to receiving marketing messages from us, we may contact you with information about services offered by our partners, but these communications will always come from us and are usually incorporated into our own marketing materials (e.g. advertisements in newsletters).
Storage of Personal Data
Where it is stored
We only store data within the European Economic Area (EEA). If our trusted service providers transfer any of it outside of the EEA we will take steps to make sure adequate levels of privacy protection, in line with UK Data Protection legislation, are in place.
How long it is stored for
We continually review the personal data we hold and only keep personal data for as long as necessary to fulfil the purposes we collected it for, including the purposes of satisfying any legal, accounting or reporting requirements.
We want to ensure you remain in control of your personal data. Part of this is making sure you understand your legal rights, which are as follows:
the right to confirmation as to whether or not we have your personal data and, if we do, to obtain a copy of it (this is known as a subject access request) within one month of our receiving your request;
the right to have your data erased (though this will not apply where it is necessary for us to continue to use the data for a lawful reason);
the right to have inaccurate data rectified;
the right to object to your data being used for marketing or profiling; and
where technically feasible, you have the right to see any personal data you have provided to us, which we process, automatically on the basis of your consent or the performance of a contract. This information will be provided in a common electronic format.
If you would like further information on your rights or wish to exercise any of them, please email email@example.com or write to us at:
FAO The DPO
12A Upper Berkeley Street
London W1H 7QE
Please keep in mind that there are exceptions to the rights above and, though we will always try to respond to your satisfaction, there may be situations where we are unable to do so. If you are not happy with our response, or you believe that your data protection or privacy rights have been infringed, you should contact the UK Information Commissioner’s Office, which oversees data protection compliance in the UK. Details of how to do this can be found at www.ico.org.uk
We may make changes to this policy from time to time. Please check our site regularly to see any updates or changes.